Privacy Policy
2025
Harmonize Family Services Ltd. (“Harmonize”, “we”, “us”, or “our”) is committed to protecting the privacy, confidentiality, and security of the personal information we collect. This Privacy Policy outlines how we collect, use, and safeguard your information.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, contact details, and any information provided through intake forms or referrals.
Website Usage Information: When you visit our website, we may collect non-identifiable information such as browser type, pages visited, and visit duration for analytics purposes.
Referral Information: Provided by authorized agencies to determine eligibility and coordinate care.
We only collect information that is necessary to provide our services or meet legal and regulatory obligations.
2. How We Use Your Information
We use collected information to:
Assess eligibility for care services
Coordinate personalized support plans
Communicate with clients and their guardians
Respond to inquiries and requests
Improve our programs and website experience
Meet legal, regulatory, and accreditation requirements
We do not sell or rent your personal information to third parties.
3. Consent
By submitting information to us (via intake forms, emails, or website contact), you consent to the collection, use, and disclosure of that information as outlined in this policy.
You may withdraw your consent at any time, subject to legal and contractual restrictions.
4. Disclosure of Information
We may share information:
With authorized agencies such as Children’s Services or DFNA, when required to coordinate care
With medical professionals or partners directly involved in a client’s support plan
When required by law, court order, or applicable regulation
All disclosures are made in accordance with Alberta’s Health Information Act (HIA) and Freedom of Information and Protection of Privacy Act (FOIP).
5. How We Protect Your Information
We take privacy seriously. Information is stored securely and only accessible to staff who require access to provide care or support. Safeguards include:
Password-protected systems and records
Staff training on confidentiality and privacy practices
Secure transmission and storage of data
6. Your Rights
You have the right to:
Access your personal information
Request corrections to your record
Withdraw consent for certain uses of your data
File a complaint if you believe your privacy rights have been violated
To make a request, contact us using the information below.
7. Website and Cookies
Our website may use cookies to enhance user experience. You can adjust your browser settings to refuse cookies. We do not use cookies to collect personal information.
8. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on our website with the updated effective date.
9. Contact Us
If you have questions or concerns about your personal information or this policy, please contact:
Harmonize Family Services Ltd.
Phone: (780) 278- 5113
Email: admin@harmonizefamilyservice.com